How to find updated information on Games tickets (Update on 10 September 2021)
To find updated information on the Olympic Games tickets after 10 September, please check the Olympic Games Official Ticket Website.
Regarding the Refund for the TOKYO 2020 Olympic Tickets（Updated on 23 August 2021）
For details of the refund, please check the following notice in the Olympic Games Official Ticket Website.
Games tickets (Updated on 10 July 2021）
Following a Five Party Meeting and Local Municipalities Working Group meeting on 8 July, Tokyo 2020 initially announced that events in Hokkaido and Fukushima would be open to spectators. However, each of Hokkaido and Fukushima informed Tokyo 2020 that it has since decided to hold all events in its prefecture without spectators, taking into account, in the case of Hokkaido, the difficulty of preventing travel from Tokyo, where a state of emergency has been declared, and in the case of Fukushima, the recent increase in the rate of new coronavirus infections elsewhere in the country and the responses of the other local authorities concerned. Therefore, no spectators will be permitted at any session taking place at the Sapporo Dome and the Fukushima Azuma Baseball Stadium.
Please see the following PDF files for details of the policy on Tokyo 2020 ticket.
Games tickets (Updated on 9 July 2021）
The decision was made at the Five-Party meeting held on 8 July that no spectators will be allowed into venues located in Tokyo, Chiba, Saitama and Kanagawa during the Olympic Games.
We deeply regret for all the ticket purchasers that this measure had to be put in place, though it is a critical measure to prevent the infection spread.
On the other hand, spectators up to 50% of venue capacity and not more than 10,000 people will be allowed into venues located in Hokkaido, Miyagi, Fukushima, Ibaraki and Shizuoka. About the sessions subject to the lottery to reduce spectators, the result will be announced in the early morning on 10 July. Please be aware of and make sure to take the COVID-19 countermeasures when visiting the venue.
Games tickets (Updated on 5 July 2021)
Please refer to the following information on handling of Tokyo 2020 ticket, upon announcement of the spectator capacity limit. Please be kindly advised of the changes of various schedules.
Overall Steps Going Forward
Announcement of Lottery Result on Tickets Owned to Implement Spectator Capacity Limit
（After）Early Morning on Saturday, 10 July
（Before）Early Morning on Tuesday, 6 July
For those ticket holders who are no longer unable to spectate the session as a result of no spectator policy or the lottery, a refund will be provided.
For tickets marked "Invalid", the refund will automatically be processed and therefore you do not need to apply for a refund during the refund application period (Saturday, 10 July early morning to 11:59 a.m. on Tuesday, 20 July). We will send an email about the details of the refund process and method to your registered email address after the Games.
Start issuing Home print tickets
（After）Early Morning on Saturday, 10 July 2021
（Before）Early Morning on Tuesday, 6 July 2021
Refund Application Period
（After) Early Morning on Saturday, 10 July to 11:59 a.m. on Tuesday, 20 July
（Before）Early Morning on Tuesday, 6 July to 11:59 a.m. on Thursday, 15 July
※Tokyo 2020 Ticket Resale Service will not be implemented.
Regarding Additional Sale of Tickets
No additional sale of Olympic tickets will be made.
Overseas Spectators at Tokyo 2020 Games（updated on 22 March 2021)
At the five-party discussion held on March 20, a policy on entry of the overseas Games spectators into Japan was determined.
Currently, the situation of COVID-19 in Japan and many other countries around the world continues to be very challenging, including the emergence of mutant strains, whilst international travel remains severely restricted globally, the parties on the Japanese side have come to the conclusion that overseas ticket holders will not be able to enter Japan at the time of the Olympic and Paralympic Games.
The handling policy and process of those tickets which were purchased from NOCs/NPCs or the Authorised Ticket Resellers(ATR) in the various territories, including refund, will be announced and taken care of by them. Please contact NOC/NPC or ATR of the respective territory for more information or inquiry.
Changes to the ticket conditions
As the Games have been postponed, the terms and conditions (age limits) have been changed as follows.
Admission will be free (no seat/no ticket required) for one child per one ticket holder, if the child is under the age of three (as of the competition day).
TOKYO 2020 Group Tickets *sold out
Tickets for families or groups with one or more child at the age of 13 and under, senior citizens at the age of 60 and over, and/or people with disabilities (including wheelchair users).
To Avoid Crime and Fraud
When applying for a refund, make sure you visit the official ticket website and sign in to the “My Ticket” page.
The Tokyo 2020 Organising Committee does not visit your house, send an email or make a phone call to ask your financial institution account information or credit card number.
An email regarding the refund will be sent to the ticket purchasers. However, to prevent it from being classified as spam, it does not contain the URL of the Tokyo 2020 Official Ticket Website.
We do not contact the ticket purchasers using postcard, telephone, SMS or through other channels.
Please be careful with impersonation and other fraud pretending to be the Tokyo 2020 Organising Committee.
Residents of Japan
Important information about purchasing Tokyo 2020 Tickets
When purchasing Tokyo 2020 tickets, use the Official Ticket Sales Channels.
To avoid involvement in any criminal activities such as fraud, you are strongly advised not to purchase tickets from any source other than official ticket sales channels (i.e. Official Ticket Website, Official Ticket Box Offices or Authorised Ticket Reseller). It is possible that tickets sold on unofficial channels such as auction websites may be invalid or counterfeit tickets. The Terms and Conditions for the Purchase and Use of Tokyo 2020 Tickets specifies that entry to venues will be denied to individuals in possession of a ticket purchased from unofficial channels. Please take the utmost caution to ensure that you do not fall victim to illegal ticket reselling, acts of fraud, etc.
Improper acts relating to IDs, such as ID registration with false personal information, creation of multiple IDs, loan, transfer, sale and purchase and pledge of rights relating to IDs including allowing third parties to use IDs and passwords, and lottery applications with use of multiple IDs, are prohibited under the applicable terms and conditions. Upon the time such acts have been found, each of the affected applications, purchases and ticket purchased will be invalidated, and the related ID user qualifications may be suspended.
Enquiries by web form
Please note that, depending on the content of the enquiry, it may take some time for us to reply, and in some cases we may be unable to provide an answer to a specific enquiry. Thank you for your understanding.