Games tickets (updated on 28 April 2021)
The following has been agreed in the five-parties meeting held on Wednesday, 28 April:
As we look into the evolving situation with the domestic infections status involving new strains and the significant decision not to allow entry into Japan for overseas spectators for the Olympic and Paralympic Games Tokyo 2020, we have agreed that a decision regarding spectator capacity at the Olympic and Paralympic venues will be made in June in line with the government’s general guidance concerning the upper limit of spectators capacity in sporting events.
Please kindly be advised that, in principle, the tickets that have been already purchased will be valid for the same session on the new date. Should we not be able to provide an opportunity to spectate the Games due to coronavirus disease 2019 (COVID-19), we will offer an additional opportunity to apply for a refund.
Guidelines for COVID-19 countermeasures for spectators have now been developed and will be announced once they are available.
We are planning to deliver the Games with safety as the priority for those who have tickets. Thank you very much for your kind understanding.
Overseas Spectators at Tokyo 2020 Games（updated on 22 March 2021)
At the five-party discussion held on March 20, a policy on entry of the overseas Games spectators into Japan was determined.
Currently, the situation of COVID-19 in Japan and many other countries around the world continues to be very challenging, including the emergence of mutant strains, whilst international travel remains severely restricted globally, the parties on the Japanese side have come to the conclusion that overseas ticket holders will not be able to enter Japan at the time of the Olympic and Paralympic Games.
The handling policy and process of those tickets which were purchased from NOCs/NPCs or the Authorised Ticket Resellers(ATR) in the various territories, including refund, will be announced and taken care of by them. Please contact NOC/NPC or ATR of the respective territory for more information or inquiry.
Information about refunds for tickets purchased before the Games were postponed
We will offer a refund to those who are unfortunately unable to attend the session they bought tickets for on the new date.
Refund Application Period
Olympics: Early morning on Tuesday, 10 November 2020 to 11:59 a.m. on Monday, 30 November 2020 *Closed
Paralympics: Early morning on Tuesday,1 December 2020 to 11:59 a.m. on Monday, 21 December 2020 *Closed
Olympics: Refunds start from late December 2020
Paralympics: Refunds start from mid January 2021
Please check the refund procedure document.
Changes to the ticket conditions
As the Games have been postponed, the terms and conditions (age limits) have been changed as follows.
Admission will be free (no seat/no ticket required) for one child per one ticket holder, if the child is under the age of three (as of the competition day).
・TOKYO 2020 Group Tickets *sold out
Tickets for families or groups with one or more child at the age of 13 and under, senior citizens at the age of 60 and over, and/or people with disabilities (including wheelchair users).
Future sales of Games tickets
Future sales of Tokyo 2020 Games tickets, as well as the official resale service, will be announced via the official website and other communications channels once they are available.
※Plans for in-person ticket sales using postcard lottery are currently under review. The details will be announced via the official website and other communications channels once they are confirmed.
※Regarding the Tokyo 2020 Olympic Official Hospitality Packages and Tokyo 2020 Official Trip Packages, please enquire to the service providers.
※ Regarding overseas tickets sales, please enquire to the NOC, NPC or the Authorised Tickets Resellers of respective territories.
To Avoid Crime and Fraud
When applying for a refund, make sure you visit the official ticket website and sign in to the “My Ticket” page.
The Tokyo 2020 Organising Committee does not visit your house, send an email or make a phone call to ask your financial institution account information or credit card number.
An email regarding the refund will be sent to the ticket purchasers. However, to prevent it from being classified as spam, it does not contain the URL of the Tokyo 2020 Official Ticket Website.
We do not contact the ticket purchasers using postcard, telephone, SMS or through other channels.
Please be careful with impersonation and other fraud pretending to be the Tokyo 2020 Organising Committee.
Residents of Japan
Important information about purchasing Tokyo 2020 Tickets
When purchasing Tokyo 2020 tickets, use the Official Ticket Sales Channels.
To avoid involvement in any criminal activities such as fraud, you are strongly advised not to purchase tickets from any source other than official ticket sales channels (i.e. Official Ticket Website, Official Ticket Box Offices or Authorised Ticket Reseller). It is possible that tickets sold on unofficial channels such as auction websites may be invalid or counterfeit tickets. The Terms and Conditions for the Purchase and Use of Tokyo 2020 Tickets specifies that entry to venues will be denied to individuals in possession of a ticket purchased from unofficial channels. Please take the utmost caution to ensure that you do not fall victim to illegal ticket reselling, acts of fraud, etc.
Improper acts relating to IDs, such as ID registration with false personal information, creation of multiple IDs, loan, transfer, sale and purchase and pledge of rights relating to IDs including allowing third parties to use IDs and passwords, and lottery applications with use of multiple IDs, are prohibited under the applicable terms and conditions. Upon the time such acts have been found, each of the affected applications, purchases and ticket purchased will be invalidated, and the related ID user qualifications may be suspended.
Enquiries by web form
Please note that, depending on the content of the enquiry, it may take some time for us to reply, and in some cases we may be unable to provide an answer to a specific enquiry. Thank you for your understanding.