The professional counsellor will ask for your accreditation number in order to check your eligibility to benefit from the Mentally Fit Helpline services.

  • If you are either an athlete accredited at the Olympic Games or an NOC/IF accredited person, your accreditation number will be transferred by the IOC to WPO (the independent company operating the Mentally Fit Helpline);
  • If you are either an athlete accredited at the Paralympic Games or an NPC accredited person/ Paralympic sport governing bodies accredited person,  your accreditation number will be transferred by the IPC to WPO.

This information will only be used by WPO for this purpose and will be kept no longer than 100 days after the end of the relevant Games you are participating in.

Email

Contact one of our independent counsellors using support@resourcesforyourlife.com, you will receive a response within 48 hours, please note if you request a call back and are still in China you should check if your network provider has call charges.

Web

Live chat through the independent helpline website with the company code “Athlete365”, ensure you are logged onto the Official Olympic Games WiFi.

App

Connect with a counsellors by phone, IM, or video through the iConnectYou app using the company code Athlete365.

Phone

Find the number to call in your language for 24-hour dedicated and confidential support available via the Mentally Fit Helpline. Please note if you are still in China you should check before calling if you network provider has additional call charges.

English

England +44 2089876273 | US +1 984 239 2338 | Canada +1 416 956 2979

French

France +33 359711203 | Canada +1 416 956 2979

Spanish

Spain +34 918 368 897 | LATM +52 55 8526 4935

Chinese

Mandarin +86 21 6577 3898 | Cantonese +852 3002 4445

Russian

+7 499 951 6690

Arabic

+44 12 8722 1871 | SUN – TH 9am-5pm (GMT+4) answered in Arabic, all other hours are supported in English.

Bahasa Indonesia

+62 02180657679 | MON – FRI 9am-5pm (GMT+7). All other hours are supported in English. Language Line will be utilized for any support needs in Indonesian.

Brazil Portuguese

+55 11350 07922

Bulgarian

+359 2 493 2513

Cantonese

+852 3002 4445 is answered in Cantonese – Hong Kong 24/7

Czech

+420 239 018 289

Danish

+442089876273 +44 2089876273 is answered in English 24/7. Language Line will be utilized for any support needed in Danish.

Dutch

+32 92415485 is answered in English 24/7.

Filipino

+63 2 8 395 3455

Finnish

+44 2089876273 is answered in English. Language Line will be utilized for any support needed in Finnish.

German

+49 322 2109 5114

Greek

+30 21 1198 2709

Hebrew

+972 3 720 8062

Hindi

+91 80 66080081 is answered in Hindi or English.

Hungarian

+36 1 999 6726

Icelandic

+44 2089876273 is answered in English. Language Line will be utilized for any support needed in Icelandic.

Italian

+39 02 8710 3897

Japanese

+81 36866 2815

Korean

+82 70 4732 0469

LATM Spanish

+52 55 8526 4935

Malay

+60 377240442

Mandarin

+86 21 6577 3898

Norwegian

+47 2405 5493

Polish

+48 22 292 2700

Romanian

+40 31 630 0237 | MON- FRI 9am-5pm (GMT+7)

Slovak

+421 2 6862 2480

Sotho, Afrikaans, Swazi, etc

+27 875 502 320

Swedish

+46 7 7575 745

Thai

+66 2 105 6145 | MON – FRI 10am-5pm (GMT+7). All other hours are supported in English. Language Line will be utilized for any support needed in Thai outside of business hours.

Turkish

+90 850 390 2141

Vietnamese

+62 02180657679 | MON – FRI 8am-9pm | SAT – SUN 8am-5pm. Calls outside these hours will be answered in English.