The professional counsellor will ask for your accreditation number in order to check your eligibility to benefit from the Mentally Fit Helpline services.
- If you are either an athlete accredited at the Olympic Games or an NOC/IF accredited person, your accreditation number will be transferred by the IOC to WPO (the independent company operating the Mentally Fit Helpline);
- If you are either an athlete accredited at the Paralympic Games or an NPC accredited person/ Paralympic sport governing bodies accredited person, your accreditation number will be transferred by the IPC to WPO.
This information will only be used by WPO for this purpose and will be kept no longer than 100 days after the end of the relevant Games you are participating in.
Contact one of our independent counsellors using support@resourcesforyourlife.com, you will receive a response within 48 hours, please note if you request a call back and are still in China you should check if your network provider has call charges.
Web
Live chat through the independent helpline website with the company code “Athlete365”, ensure you are logged onto the Official Olympic Games WiFi.
App
Connect with a counsellors by phone, IM, or video through the iConnectYou app using the company code Athlete365.
Phone
Find the number to call in your language for 24-hour dedicated and confidential support available via the Mentally Fit Helpline. Please note if you are still in China you should check before calling if you network provider has additional call charges.
English
England +44 2089876273 | US +1 984 239 2338 | Canada +1 416 956 2979
French
France +33 359711203 | Canada +1 416 956 2979
Spanish
Spain +34 918 368 897 | LATM +52 55 8526 4935
Chinese
Mandarin +86 21 6577 3898 | Cantonese +852 3002 4445
Russian
Arabic
+44 12 8722 1871 | SUN – TH 9am-5pm (GMT+4) answered in Arabic, all other hours are supported in English.
Bahasa Indonesia
+62 02180657679 | MON – FRI 9am-5pm (GMT+7). All other hours are supported in English. Language Line will be utilized for any support needs in Indonesian.
Brazil Portuguese
Bulgarian
Cantonese
+852 3002 4445 is answered in Cantonese – Hong Kong 24/7
Czech
Danish
+442089876273 +44 2089876273 is answered in English 24/7. Language Line will be utilized for any support needed in Danish.
Dutch
+32 92415485 is answered in English 24/7.
Filipino
Finnish
+44 2089876273 is answered in English. Language Line will be utilized for any support needed in Finnish.
German
Greek
Hebrew
Hindi
+91 80 66080081 is answered in Hindi or English.
Hungarian
Icelandic
+44 2089876273 is answered in English. Language Line will be utilized for any support needed in Icelandic.
Italian
Japanese
Korean
LATM Spanish
Malay
Mandarin
Norwegian
Polish
Romanian
+40 31 630 0237 | MON- FRI 9am-5pm (GMT+7)
Slovak
Sotho, Afrikaans, Swazi, etc
Swedish
Thai
+66 2 105 6145 | MON – FRI 10am-5pm (GMT+7). All other hours are supported in English. Language Line will be utilized for any support needed in Thai outside of business hours.
Turkish
Vietnamese
+62 02180657679 | MON – FRI 8am-9pm | SAT – SUN 8am-5pm. Calls outside these hours will be answered in English.